Hacked Website Clean-up Service

Has your website been hacked? Combell will restore it immediately

SiteSweep allows us to restore your hacked website. Malicious code is removed so you can get back online quickly and securely.

Is the problem still unresolved? We will give you your money back!
Only for Combell web hosting customers
Beta launch: the beta version is currently only available during business hours.

How do our engineers restore your hacked website?

1. Analysis of your website

Files and databases are analysed to identify the hack.

2. Removing the hack

The malicious code in your website is removed. Your website's files and databases are restored and edited where necessary. Always with the utmost care so that your website can continue to run smoothly.

3. Restoring backups

If necessary, we restore backups of your files and/or databases.

4. Installing updates

We update (if possible and necessary) your software, plug-ins and hosting settings to prevent new problems.

How do our engineers restore your hacked website?

After a hack, your website is back online in no time

Quickly back online

Within 48 hours, we will remove the hack and your website will be back online.

Optional rush service

No time to waste? With SiteSweep Premium, we go the extra mile: the hack is removed within 24 hours!

Beta launch: the beta version is currently only available during business hours.

Feedback and advice

Afterwards, you will receive feedback on what we did as well as advice on things you can/should do to prevent another hack.

After a hack, your website is back online in no time

What do we need to restore your hacked website?

Your code is still supported

The core components of your website should be recent enough. Otherwise, your website will remain vulnerable to new hacks even afterwards.

  • The core components of your website should still be updateable.
  • Your own code supports a PHP version that is not end-of-life.

You give access to your website

Our engineers must have access to the back-end of your website. And your source code must not be encrypted. This is the only way they can completely remove the hack.

What do we need to restore your hacked website?

How do you request a SiteSweep?

  1. Log in to the control panel
  2. Go to your hosting package
  3. Select SiteSweep under 'Security'
  4. Complete your order
  5. Via a secure link, you provide us with login details
Beta launch: the beta version is currently only available during business hours.

Frequently asked questions about our clean-up service for hacked websites

What if I get hacked again after a SiteSweep?

If your website is hacked again within 15 days, we will fix the problem for free. With our premium rush service, you get a 30-day guarantee.

Conditions for a free SiteSweep:
  • You followed our advice after the first SiteSweep (e.g. renew your passwords)
  • You have not undone our changes
  • A new hack that uses a vulnerability not known during the first SiteSweep is not covered by our guarantee
Request a SiteSweep - Now € 199
We will do our utmost to restore your hacked website as soon as possible. If we do not succeed in removing the hack, we will give you your money back.

We will also return your website to the state in which we found it, meaning we will undo any changes we have made. Request a SiteSweep - Now € 199
With a standard SiteSweep, your website will be up and running again within 48 hours after your order.

If you need a faster solution, you can select our premium rush service when placing your order. We will then guarantee a solution within 24 hours.

Of course, you will have to provide our engineers with immediate access to your website, otherwise they will not be able to get started. Request a SiteSweep - Now € 199

Need advice to restore your hacked website?

sitesweep_contact_alt

Our specialists are available 24/7 to provide you with advice. Feel free to contact Simon and his colleagues via e-mail or by phone.

sitesweep_contact_alt
Simon Verdonck SiteSweep specialist