Connect to your hosting via SSH

SSH is a secure way to connect to your hosting package that offers more options than a regular FTP connection. In this article we explain how to connect via your computer by using Putty (Windows) or Terminal (Mac OS X).

Also read: Make an SSH connection with an SSH key


Step 1: Search for the command in the control panel

Follow these steps in the control panel:

  1. Go to “My products”> “Web hosting”> Your domain name.
  2. In the menu on the left you choose “SSH”.
  3. Switch on “Activate SSH” so that you can connect.
  4. You will now see the data to connect to Windows and Mac/Linux (see image).

Step 2: Run the command on your computer

Now that you have the command, you must enter it on your computer to connect via SSH.

Follow these steps on your Windows computer:

  1. Download and install Putty on your computer.
  2. Open Putty and click on “Session” in the menu on the left.
  3. Enter the command from the control panel and click on “Open” (see image).
  4. Enter the password of your primary FTP user. You will then be connected to your web hosting.

Follow these steps In MacOS:

  1. Open “Terminal” and enter the command from the control panel.
  2. Terminal will ask to connect. Type “yes” and confirm with enter.
  3. Enter the password of your primary FTP user. You are connected to your web hosting.
Does the command from the control panel not work?

Replace everything after the @ with your backup SSH host. It is in the same screen on the control panel in light gray. It looks something like this:
For example: if the name of your hosting is “” then connect to instead of 

Updated on 3 June 2020

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