Combell: The trusted Microsoft 365 partner for Roels Multimedia

IT issue? One quick call is all it takes. Clients of Dieter Roels, owner of one-man business Roels Multimedia in Wetteren, know they can always count on him. But when it comes to Microsoft 365 support, Dieter never stands alone. “I choose Combell for hosting because you offer the same excellent support I give to my own clients,” he says.

Dieter Roels has been running his own company for 25 years now. And for 20 of those, Roels Multimedia has been working with Combell.

We sat down with Dieter to find out why he proudly calls himself a Combell partner, and why he recommends both Apple and… Microsoft 365. “If you want to communicate with the outside world, you can’t be an Apple user without Microsoft 365,” Dieter explains.

Nice to meet you, Dieter! Tell us: who are your clients and what IT services do you offer?

Dieter Roels: “I mainly work with business clients. For those clients, I’m primarily an Apple dealer. But I also manage networks, set up servers, and take care of maintenance.”

What is Roels Mulitmedia's strength?

“Many clients enjoy working with me because I’m a one-man business. I provide great support and I’m very easy to reach. I go all-in for my clients! If something goes wrong, they know I’ll fix it lightning fast, because I know their systems inside and out. Most of the time, they get me on the phone right away.

If any part of their IT infrastructure were to go down for too long, it would be a disaster it would cost far too much.

Combell's support is a significant added value compared to cheaper, foreign providers. Combell is a partner you can trust.

Dieter Roels, owner of Roels Multimedia

How did you first discover Combell?

“When I started 25 years ago, I didn’t know much about domains and hosting. At first I outsourced it, but as my client base grew, I began managing it myself.

I became a Combell customer through word of mouth and that was 20 years ago now. Over time, I also became a Combell partner and reseller.”

Why would you recommend Combell?

“Everything runs smoothly, but what really stands out for me is your support. I want to be able to just call and ask a question, that’s the kind of help I need. That’s exactly why I’ll remain a customer. You provide the same excellent service I give to my clients.

That support is a huge advantage over cheaper, foreign providers. Combell is a partner you can trust. I even promote you to my clients.

If they want to work with me, I ask them to move their hosting to Combell. I tell them: ‘You can reach Combell 24/7, something other hosting providers never offer.’ Honestly, hosting with Combell is almost a condition for working with me.”

Combell is a reliable Microsoft 365 partner in terms of support, ease of use, and detailed offerings.

Dieter Roels, owner of Roels Multimedia

As an Apple dealer, are you also known for your Microsoft 365 expertise?

“I wouldn’t call myself the biggest expert, but I know a lot. My clients come to me for the full Microsoft 365 setup: linking domains, creating email accounts, setting up Teams and SharePoint…

If issues come up, I also provide first-line support for M365. You might be surprised, but many Apple users rely on Microsoft 365. Almost every device that leaves my office has Microsoft 365 installed. If you want to communicate with the outside world, you need Word, Excel, and PowerPoint. Write something in Word on a Mac, and it’ll open perfectly on a PC.”

Why Is Combell a trusted Microsoft 365 Partner?

“Mainly because of the support, ease of use, and detailed product range. Billing and admin are handled simply and automatically, which saves me a lot of time.

And if I want to purchase different types of licenses - say Business Basic and Business Standard - Combell actually offers the full range. Other providers don’t always do that.”

Combell gives me the support I need, that’s exactly why I stay a customer.

Dieter Roels, owner of Roels Multimedia

Do you want to help more clients with Microsoft 365 together with Combell?

“That’s definitely an option, but I do have to limit the number of clients I take on. So far, I’ve always been able to say yes to new requests.

My accessibility is my greatest asset, but that disappears if I take on too many clients. And honestly, it’s already hard to take a day off sometimes.” (laughs)

Looking for a Reliable Microsoft 365 Partner Like Roels Multimedia?