Meet Kailo, your smart assistant in the Combell control panel

AI agent Kailo is your new digital helper in the Combell control panel. He understands what topic your question is about, helps you move forward instantly and will eventually even carry out tasks for you. In short: less hassle for you, with our trusted support always within reach.

Kailo: less searching, faster help

A question about your domain name, hosting or mailbox settings, and preferably a clear answer right away? Then Kailo comes in as a breath of fresh air in your Combell control panel.

We are building an AI agent that not only answers your questions, but will eventually also take real work off your hands.

Think: less searching, fewer clicks and getting back faster to what matters to you.

Important to say right away: Kailo is not a replacement for our personal support. On the contrary. We see Kailo as an extra assistant in your control panel. One that responds faster, knows a lot and helps you get started smoothly.

Is your questions becoming too complex?

Then Kailo won’t leave you stranded. We’ll guide you to a real-life expert.

No endless click menus. No digital maze. Just free help, exactly as you expect from Combell.

What exactly is Kailo?

Kailo is an AI agent within your Combell control panel. So you don’t have to look elsewhere for answers or support. You ask your question right where you are already working.

That’s convenient, because that’s exactly where you manage your products, settings and services. Our control panel is designed to make things easy, without technical hassle.

Think of Kailo as a smart guide in your control panel. Not a dry manual with thirty tabs, but an assistant that understands your question and helps you move forward faster.

Kailo makes things easier for you

At Combell, we want to make things easy for you. Not in theory, but in practice. When you want to change, look up or ask something, the last thing you want is to go on a digital adventure first.

That’s why we’re building Kailo. Because speed matters. Because simplicity matters. And because no one feels like opening multiple support articles for a relatively small question, only to still think: wait, how does this work again?

Kailo helps you move forward immediately. Today mainly with answers. Over time also with (many more) actions.

That means in concrete terms:

Kailo, Combell's know-it-all

What makes Kailo interesting is that this AI agent doesn’t just sell generic ‘AI magic’. Kailo builds on Combell’s knowledge.

The information from our website and the valuable content from our knowledge base together form a strong foundation.

As a result, Kailo can provide answers that match our products, our environment and the questions customers actually ask us.

User-linked

And yes, that’s good news for anyone who prefers a correct answer over a well-packaged guess. There are already plenty of those bots…

How does Kailo do that? By being user-linked. Because you are logged into the control panel, the AI agent knows which products and services you have with us.

In your own language

Kailo is quite the language enthusiast. The chatbot automatically speaks to you in the language (Dutch, French or English) linked to your control panel.

Convenient, because it makes the help feel familiar and intuitive right away. Only West Flemish is not on the menu yet. Sorry! 😁

A beta version to get started

Kailo is currently a beta version. We’re starting small, and for now the rollout is only planned for new customers. Over time, we will add this extra support service to more customer groups.

We do this deliberately. Not because we doubt the idea, but because we want to closely monitor, test and fine-tune Kailo.

When you build smart, you don’t launch everything at once and hope for the best. We prefer to observe, learn and improve in a focused way.

Help us make Kailo smarter

Combell customers are, of course, an important sounding board as well!

By sharing your feedback, you help us make Kailo both smarter and better. Challenge Kailo and fill in the feedback form afterwards.

Kailo should become your digital handyman

Our ambition goes beyond just answering questions. In the long run, we want to turn Kailo into a fully-fledged, ultra-smart assistant within your control panel.

That means: not only explaining things, but also performing actions. The goal is for Kailo to take tasks off your hands over time.

Think of creating a mailbox, helping with your domain names or setting up certain configurations for you.

Of course, we are building this step by step. New capabilities are closely monitored and adjusted where needed. This way, we keep things smart, useful and reliable.

What about the 24/7 free Combell support?

That remains exactly where it belongs. Let’s make this very clear once again: Kailo is not a replacement for our personal and professional support.

Our support remains one of Combell’s key strengths. That doesn’t change. You will still be able to call, email and chat as you are used to.

Behind Kailo stands a team of support experts who safeguard the quality of the help you receive. Kailo is kept on a leash. 😉

Some questions are simple and can be resolved quickly. Others require nuance, technical expertise or human insight.

So no, our support experts are not going anywhere. On the contrary. They will keep doing what they do best: thinking along with you, solving problems and helping you professionally when needed.

Are you stuck with Kailo?

Is your question becoming too complex? Then you will always have the option to speak to a support agent.

If needed, you can create a ticket via Kailo and a summary of the conversation will be sent directly to our support team.

This is important, because it means you don’t have to start from scratch again. Our colleagues immediately see what has already been discussed. That saves time, avoids frustration and makes the transition to human support much smoother.

In other words: you still get the excellent and free human support you are used to from Combell. Within your control panel, Kailo is purely an extra but optional service.