How to configure my Basic mailbox on iPhone / iPad?

Sometimes the mail client will accept your settings and declare the setup done, even though there is something missing. Then you will experience a strange behavior of your mailbox – it will receive but not send messages or vice versa.

To set up your email account on your iPhone / iPad, please follow the steps below:

  1. On your phone:
    1. Unlock your iPhone / iPad and follow “Settings” > “Passwords & Accounts” > “Add Account” > “Other” > “Add Mail Account”.
    2. Enter your names, full email address that you want to setup (ex., the password of that account and a description that speaks to you (ex. Work Email or Personal 2, etc.) and click on “Next”.
      New account
    3. Choose between “IMAP” and “POP3”.
      1. For Host Name use your IMAP / POP3 server.
        1.; SSL port: 995)
        2. 143; SSL port: 993)
      2. For User Name use your whole email address (ex.
      3. For Outgoing mail server, use your SMTP server.
        1. 2525; SSL port: 465)
      4. Enter your email and password once again.
      5. Click on “Next”.
        New account
      6. Click on “Save”.
    4. Now it is time to tinker the default settings.
      1. On your iPhone / iPad follow “Settings” > “Passwords & Accounts”.
      2. Click on the account you just setup.
      3. Click on the email address.
      4. Scroll down and click on “SMTP”.
      5. Click on the primary server.
      6. Change your port to 465 and click “Done”.
        Change your port to 465
      7. Go back to “< Account”.
      8. Go back and click on “Done” at the top.
Updated on 26 November 2020

Was this article helpful?

Need support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact support

Couldn't find a solution?


Our specialists are available 24/7 to provide you with free support. Feel free to contact Joachim and his colleagues via e-mail or by phone.

Joachim Coessens Specialist Support