Set up your Basic mailbox with Outlook

Once your Basic mailbox has been created, go to Outlook on your Windows computer to set up your mailbox.

Doubt about your version? Quickly check which Outlook version you use Outlook on an Apple computer? Use our manual for Outlook on Mac

Follow these steps on your Windows computer
To install your Basic mailbox on Outlook 2019 from Microsoft 365 (formerly Office 365), first close the Outlook app completely!

  1. Go to the Windows Control Panel
    Use the Windows search function to get there (see image)
  2. Click on “Mail (Microsoft Outlook)”
    This item is only visible if you choose the view with large or small icons at the top right, not the category view (see image).
  3. If you have not created a profile before, you will get the screen below (see image) where you have to click on “Add”.
    Choose a name for your profile and confirm. Click “Apply” to continue.

    That is not what you see? Then you have already created a profile and the configuration is slightly different, see below.
    Follow these steps if you see another screen
    1. Click on “E-mail accounts”
    2. Click on “New” and choose “E-mail accounts” and continue.
  4. Enter the details of your mailbox:
       Your Name: Fill in your name (to appear in your email)
       Email Address: Fill in your email address
       Password: Fill in your password and repeat

  5. Click on “Next” to continue. Outlook will try to configure your mailbox automatically.
    Automatic configuration not successful? Then you have to complete the configuration manually.
    Follow these steps to manually configure your mailbox
    1. Check “Manual setup or additional server types” and click on “Next”
    2. Choose “POP or IMAP” and click “Next”
    3. Fill in the missing data of your mailbox
       Your name: Vill in your name (to appear in your e-mails)
       Email address: Fill in your email address 
       Choose between IMAP or POP in the dropdown meny (read our guide to help your choice)
      
       Incoming mail server
       For IMAP (recommended): imap.mailprotect.be 
       For POP: pop3.mailprotect.be
      
       Outgoing mail server
       smtp-auth.mailprotect.be 
      
       User Name: Fill in your username
       Password: Fill in your username

    4. Click on “More Settings”
    5. Go to the “Outgoing server” tab and check “My outgoing server (SMTP) requires authentication”.
    6. Go to the “Advanced Settings” tab and adjust the default ports to our secure ports:
       Incoming mail server: 
      Fill in port 995 (for POP) or port 993 (for IMAP)
       Outgoing mail server: 
      Fill in port 587

      Zorg dat voor beide servers “SSL/TLS” geselecteerd is in het uitklapmenu rechts.

    7. Enter port 995 (for POP) or port 993 (for IMAP)
  6. Click on “Next” to complete the configuration of your mailbox
Follow these steps in Outlook 2013 or 2016:

  1. Via the navigation bar at the top left you go to “File”> “Add account”.
  2. At the bottom choose the option “Manual setting or additional server types” and continue.
  3. Choose “POP or IMAP” and continue.
  4. Choose IMAP or POP3 in the drop-down menu ( read our selection guide ) and enter the missing information (see image).
    Name: Enter your name (appears with your e-mails)
    E-mail address: Enter your e-mail address
    Incoming e-mail server:
    For IMAP (recommended): imap.mailprotect.be
    For POP3: pop3.mailprotect.be
    Outgoing e-mail server:
    smtp-auth.mailprotect.be
    Username: Enter your email address 
    Password: Enter your password

    Choose IMAP or POP3 in the drop-down menu and enter the missing information

  5. Before you click on “next”, click on “More settings” at the bottom right.
  6. Go to the “advanced” tab (see image) and make sure the ports match this data:
    • For incoming servers this is 995 (pop) or 993 (imap)
    • For the outgoing server 465
      Advanced settings
  7. Go to the “Outgoing e-mail server” tab and check the option “The outgoing e-mail server (SMTP) requires verification”.
  8. Select the option: “Use the same settings as for my incoming e-mail” and click “OK”.
  9. Click on “Next” and Outlook will check your settings and send a test message. As soon as that check is over, your mailbox is active and you can close the configuration.
Follow these steps in Outlook 2010:

  1. Via the navigation bar at the top left you go to “File”> “Add account”.
  2. At the bottom choose the option “Manual setting or additional server types” and continue.
  3. Choose “Internet e-mail” and continue.
  4. Choose IMAP or POP3 in the drop-down menu (read our selection guide) and enter the missing information (see image).
    Name: Enter your name (appears with your e-mails)
    E-mail address: Enter your e-mail address
    Incoming e-mail server:
    For IMAP (recommended): imap.mailprotect.be
    For POP3: pop3.mailprotect.be
    Outgoing e-mail server:
    smtp-auth.mailprotect.be
    Username: Enter your email address 
    Password: Enter your password

    Choose IMAP or POP3 in the drop-down menu and enter the missing information

  5. Before you click on “next”, click on “More settings” at the bottom right.
  6. Go to the “advanced” tab (see image) and make sure the ports match this data:
    • For incoming servers this is 995 (pop) or 993 (imap)
    • For the outgoing server 465
      Advanced settingsEnter the ports for your incoming and outgoing e-mail server
  7. Go to the “Outgoing e-mail server” tab and check the option “The outgoing e-mail server (SMTP) requires verification”.
  8. Select the option: “Use the same settings as for my incoming e-mail” and click “OK”.
  9. Click on “Next” and Outlook will check your settings and send a test message. As soon as that check is over, your mailbox is active and you can close the configuration.
Follow these steps in Outlook 2007:

  1. Via the menu “Extra” you choose “Account settings”.
  2. Go to the “E-mail” tab and choose “New”.
  3. Choose “POP3 or IMAP” and continue.
  4. Select “Set server settings or additional server types manually” and continue.
  5. Choose “Internet e-mail” and continue.
  6. Choose IMAP or POP3 in the drop-down menu (read our selection guide ) and enter the missing information (see image).
    Name: Enter your name (appears with your e-mails)
    E-mail address: Enter your e-mail address
    Incoming e-mail server:
    For IMAP (recommended): imap.mailprotect.be
    For POP3: pop3.mailprotect.be
    Outgoing e-mail server:
    smtp-auth.mailprotect.be
    Username: Enter your email address 
    Password: Enter your password
  7. Before you click on “next”, click on “More settings” at the bottom right.
  8. Go to the “advanced” tab (see image) and make sure the ports match this data:
    • For incoming servers this is 995 (pop) or 993 (imap)
    • For the outgoing server 465
  9. Go to the “Outgoing e-mail server” tab and check the option “The outgoing e-mail server (SMTP) requires verification”.
  10. Select the option: “Use the same settings as for my incoming e-mail” and click “OK”.
  11. Click on “Next” and Outlook will check your settings and send a test message. As soon as that check is over, your mailbox is active and you can close the configuration.
Tip: Delete e-mails from the server if you chose a POP configuration

Make sure your online mailbox has not become full, by deleting deleted e-mails there too. To do this, follow these extra steps:
Delete e-mails from the server in Outlook (only POP)

Updated on 10 June 2020

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