Set up your Basic mailbox with Outlook

Follow these steps on your Windows computer
To install your Basic mailbox on Outlook 2019 from Microsoft 365 (formerly Office 365), first close the Outlook app completely!

1. Go to the Windows Control Panel
   Use the Windows search function to get there (see image)
   
2. Click on “Mail (Microsoft Outlook)”
   This item is only visible if you choose the view with large or small icons at the top right, not the category view (see image).
   
3. If you have not created a profile before, you will get the screen below (see image) where you have to click on “Add”.
   Choose a name for your profile and confirm. Click “Apply” to continue.
   
   That is not what you see? Then you have already created a profile and the configuration is slightly different, see below.
   
   Follow these steps if you see another screen

   1. Click on “E-mail accounts”
   2. Click on “New” and choose “E-mail accounts” and continue.
4. Enter the details of your mailbox:

      Your Name: Fill in your name (to appear in your email)
      Email Address: Fill in your email address
      Password: Fill in your password and repeat

   

5. Click on “Next” to continue. Outlook will try to configure your mailbox automatically.
   Automatic configuration not successful? Then you have to complete the configuration manually.
   
   Follow these steps to manually configure your mailbox

   1. Check “Manual setup or additional server types” and click on “Next”
      
   2. Choose “POP or IMAP” and click “Next”
   3. Fill in the missing data of your mailbox

       Your name: Fill in your name (to appear in your e-mails)
       Email address: Fill in your email address 
       Choose between IMAP or POP in the dropdown menu (read our guide to help your choice)
      
       Incoming mail server
       For IMAP (recommended): imap.mailprotect.be 
       For POP: pop3.mailprotect.be
      
       Outgoing mail server
       smtp-auth.mailprotect.be 
      
       Username: Fill in your username
       Password: Fill in your password

      

   4. Click on “More Settings”
   5. Go to the “Outgoing server” tab and check “My outgoing server (SMTP) requires authentication”.
      
   6. Go to the “Advanced Settings” tab and adjust the default ports to our secure ports:

       Incoming mail server: 
      Fill in port 995 (for POP) or port 993 (for IMAP)
       Outgoing mail server: 
      Fill in port 587

      Make sure “SSL/TLS” is selected for both servers as encryption type in the “Advanced” tab:
      

   7. Enter port 995 (for POP) or port 993 (for IMAP)
6. Click on “Next” to complete the configuration of your mailbox

1. Via the navigation bar at the top left you go to “File”> “Add account”.
2. At the bottom choose the option “Manual setting or additional server types” and continue.
3. Choose “POP or IMAP” and continue.
4. Choose IMAP or POP3 in the drop-down menu ( read our selection guide ) and enter the missing information (see image).

   Name: Enter your name (appears with your e-mails)
   E-mail address: Enter your e-mail address
   Incoming e-mail server:
   For IMAP (recommended): imap.mailprotect.be
   For POP3: pop3.mailprotect.be
   Outgoing e-mail server:
   smtp-auth.mailprotect.be
   Username: Enter your email address 
   Password: Enter your password

   

5. Before you click on “next”, click on “More settings” at the bottom right.
6. Go to the “Outgoing server” tab and check the option “My outgoing e-mail server (SMTP) requires verification”. Select the option: “Use the same settings as for my incoming e-mail” and click “OK”.
   
7. Go to the “advanced” tab (see image) and make sure the ports match this data:
   • For incoming servers this is 995 (pop) or 993 (imap)
   • For the outgoing server 587
     
8. Click on “Next” and Outlook will check your settings and send a test message. As soon as that check is over, your mailbox is active and you can close the configuration.