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How to reset your password in Microsoft 365 (Office 365)?

The method to reset a password varies depending on the circumstances.


Changing your own password in Microsoft 365

  1. Log in to your control panel (https://admin.microsoft.comas an admin or https://portal.office.com as a user)
  2. Click the gear icon at the top
  3. Select “Password” > “Change Password”

    Tip: Choose a strong password that contains at least 8 characters, combining letters, numbers, and these characters: !”#$%&'()*+,-./:;<=>?@[\]^_`{|}~.

  4. Confirm

Note: avoid using ^ or ~ in your password. It is quite difficult to type those characters using the keyboard of your mobile device.

Setting a new password for your user as an administrator

When a user requests a new password, you as the administrator will receive a request by e-mail. Here is how you can create a new password:

  1. Log in as an administrator to https://admin.microsoft.com
  2. Select “Users” > “Active users”
  3. Select the key symbol next to the desired user
  4. Select “Generate password automatically”. A random password will now be created
  5. Select “Reset” and then “Send Password by e-mail”

Reset the password for your user via the control panel of Combell

If one of your users needs a new password, you can request a reset via the control panel provided by Combell.

Follow these steps in the control panel of Combell

  1. Go to “My Products” > “Microsoft 365” (and select your tenant if you have more than one).
  2. Select “Users” from the menu on the left.
  3. Click on the button with three dots to the right of the user and select “Reset password”.
  4. Click on “Reset password” to confirm.
  5. Copy the temporary password. This will allow the user to log in next time. When logging in, the user will be asked to choose a new password.

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If multi-factor authentication (MFA) is enabled for this user, it will stay enabled. Even after the password is changed.

Updated on 7 June 2021

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