Fake e-mails sent out in our name
On a regular basis fake emails are being sent out in our name to some of our customers. In this emails recipients are prompted to log on or pay a fake invoice. In reality these are fake versions and the login details are sent off to individuals who undoubtably had bad intentions with it.
Because we value the security of our customers and their data, we would like to inform you further about this incident via this page.
What should you pay close attention to?
Always check your address bar before entering your login details. The correct URL you need to see when you are asked to enter your details always starts with https://identity.combell.com/login. Whether you access it via www.combell.com or via my.combell.com, this is the only correct URL for the login screen.
The right URL structure is very important. In a recent phishing attack, for example, the URL was http://identity.combell.comauthentify.jgcoudray.fr/combell/index.html. As you can see, part of the correct URL is often taken to make the fake URL as similar as possible to the correct URL. Always check that the URL starts with https://identity.combell.com/login and not a variant.
How can you avoid a phishing attack?
Below, you will find further examples of phishing e-mails and fake login screens so that you do not fall into the trap.
If you're unsure, don't hesitate to contact us. We know exactly which emails we have sent to you so we can quickly identify fake emails. If you need further information on these fake emails, or if you think you are a victim of this, please contact us as soon as possible.
More tips and tricks: What is a phishing e-mail and how can you tell it is a fake e-mail?
Wat do you need to do when you left behind your login details?
- If you have received this email, clicked on the link and logged on with your credentials on this fake page, you need to take action immediately.
- You need to reset the password of the Combell account which you used to log on. You can do this via https://identity.combell.com/forgot-password.
- With your a-mail address and new password you can then log on again.
- We strongly advise you to reset all the passwords of your Combell users, and also all passwords of all products that you have with us (webhosting, FTP users, the passwords or your mailboxes, ...).
- We also strongly advise you to report this incident to email@example.com. An engineer will inspect your account and might give you more tips and advice to securing your data even more.
- If you see it fit, you can also file an official complaint at your local police station.
What happens in a phishing attack?
- Customers receive an email supposedly from Combell, informing them of irregular behaviour on their account.
- These emails were not sent by Combell but by a third party who used our logo and name to draft a so called "phishing mail".
- These emails were sent to random email addresses (info@, webmaster@, david@, tom@, ...) of domain names that are registered by Combell.
- The email prompted users to click on a link and log on to the Combell control panel with their customer details, to verify their identify.
- In reality, the visitor was redirected to a fake version of our website, which also was not hosted by Combell.
- When a user would log on to this fake website using his customer credentials, these credentials would most likely be sent off to a malicious person or organization. The details could then be used to illegally log on to a Combell account and alter or delete services and products, place fake orders, ...
What does Combell do about this situation?
- Combell takes every phishing report very seriously. It is important that our customers tell us what kind of fake e-mails are being sent.
- Depending on the number of reports, Combell can decide to inform its customers via social media or even via e-mail.
- Contact is always made immediately with the company that was used to host the fake website or to send the e-mails. This means we can often take the fake websites offline within a few hours, but we are dependent on other web hosting providers to do so.
- Our spam filters are updated as soon as possible to immediately block fake e-mails on our own servers, should they be sent again.
- For additional security, we offer two-step verification for your Combell account. If your password ends up in the wrong hands despite all the precautions taken, your account remains protected by the second factor.
Examples of fake emails