Where do I find my website backups?

Combell will back up your website and subsites at regular intervals.

Also read: Where can I find my database backups?


How do our website backups work?

If you select a backup, a “mount point” (shortcut) is created so that you can access the backup.
The files are therefore not copied to your hosting itself. That is important because:

  • The backup files do not take up extra space on your hosting
  • The backup files are read-only.

Those mount points are automatically deleted after 24 hours. So download the files directly to your own computer or move them to another folder in your hosting.

How do you download your website backups?

Follow these steps in the control panel :

  1. Go to “My products” > “Web hosting” > Click on the button “Manage hosting” to the right of your domain name.
  2. Choose “Backups” in the menu on the left.
  3. Here you will find a list with the backups and the date they were created. Choose a backup by clicking on the “Select” button.
    website backups
    This action will not restore your backup

    Only a folder(/restord-backups) will be created containing your selected backup(s). As long as you have not selected a backup, that folder will not be visible.

  4. Connect via SSH or FTP to view the backup in the /restored-backups folder.
  5. To restore the backup, replace the files or folders on your hosting with the corresponding files in the /restored-backups folder.
    For example, you can replace the entire “/www” folder with the same folder in the backup.

How do backups work in Managed WordPress?

With Managed WordPress restoring a backup is as easy as the click of a button.

Follow these steps in the control panel :

  1. Go to “My products”> “Web hosting”> Click on “Manage” next to your domain name.
  2. On your left, click on “Backups”.
  3. The timestamp of the backup will tell you when it was made. Find the backup that will work for you and click on “Recover to”.
  4. From the dropdown menu, decide whether you want to replace the live website, or your testing environment with the version from your backup.

We advise you to consider always restoring a backup to a testing environment before restoring it to your live website. That way, you can check in your testing environment whether the features or the content that you are missing now from your live website are available in the backup version you had selected.



Updated on 12 November 2020

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