Monitoring and support for your website, application, or server. We do it well and we never miss a thing. Monitoring for curial services, accessibility, disk space availability, malicious activity, vulnerabilities, performance, and others - it is hard to surprise us. With cutting edge software, specialists with years of experience and a good eye for detail, you can rest assured we do not let anything by.
Host monitoring is a basic service we perform to track if all ports are accessible and working well all the time. Additionally, with disk space monitoring we make sure the natural growth of your data does not interrupt your service. You will know when you are running out of space and we will be available to discuss if you need a change in scale or redistribution of your data. Our specialists are trained to prioritize crucial scripts. With technicians watching over your order and transaction services you will never miss a sale. Tell us what is the most important part of your business you want to translate online and we will make sure you get way more than the basics.
Each system has its weak links. Do you know where yours are? And do you know if you can afford the possible damages? First, together we create a fool-proof blueprint for your project and we execute it with precision. Once your setup is ready, we launch. Thanks to a long-term, valuable partner, we run penetration tests on it to discover where the weaknesses are – we analyze the results to improve the performance and monitoring on your project.
In order to prevent problems
We are one of the only hosting providers that offer a 24/7 hotline in our Network Operation Center (NOC). No standby colleagues, but separate teams for day and night work, which are capable of providing clear and adequate intervention when needed.
There, they monitor your server and business-critical applications – day and night. They prevent issues by constantly keeping an eye on the status of your server and detecting load spikes.
Based on the monitoring results
When your website attracts more visitors, we automatically scale up by adding an extra server or a load balancer in order to prevent problems.
If a problem occurs with the hardware itself, it automatically switches to a backup component thanks to our high availability service. That gives us the time to repair the original component without your application going offline.
Switching to a backup server is done using vMotion, and the entire procedure takes place in the background.
Anyway, engineers are always ready to intervene manually if necessary.
In the event of serious incidents
When an alert is triggered in our monitoring system, the three people in charge are automatically notified. This warning is sent via a redundant text messaging solution.
You too will receive a notification of the incident (if you took out an SLA pro) and the expected recovery time.
To the right persons
Thanks to a watertight intervention process and the removal of single points of failure, Combell guarantees the consistency of response and recovery times – in all circumstances.
In the event of serious problems, the management will communicate directly with the customer to assess the situation together, while both engineers address the incident. As a general rule, each decisive action is only taken after the customer has been contacted.