We are one of the only hosting providers that offer a 24/7 hotline in our Network Operation Center (NOC). No standby colleagues, but separate teams for day and night work, which are capable of providing clear and adequate intervention when needed.
There, they monitor your server and business-critical applications – day and night. They prevent issues by constantly keeping an eye on the status of your server and detecting load spikes.
When your website attracts more visitors, we automatically scale up by adding an extra server or a load balancer in order to prevent problems.
If a problem occurs with the hardware itself, it automatically switches to a backup component thanks to our high availability service. That gives us the time to repair the original component without your application going offline.
Switching to a backup server is done using vMotion, and the entire procedure takes place in the background.
Anyway, engineers are always ready to intervene manually if necessary.
When an alert is triggered in our monitoring system, the three people in charge are automatically notified. This warning is sent via a redundant text messaging solution.
You too will receive a notification of the incident (if you took out an SLA pro) and the expected recovery time.
Thanks to a watertight intervention process and the removal of single points of failure, Combell guarantees the consistency of response and recovery times – in all circumstances.
In the event of serious problems, the management will communicate directly with the customer to assess the situation together, while both engineers address the incident. As a general rule, each decisive action is only taken after the customer has been contacted.
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