{"id":615,"date":"2019-11-20T16:07:07","date_gmt":"2019-11-20T15:07:07","guid":{"rendered":"https:\/\/www.combell.com\/en\/help\/?post_type=ht_kb&#038;p=615"},"modified":"2023-11-30T14:29:18","modified_gmt":"2023-11-30T13:29:18","slug":"how-do-i-use-the-tool-tracert-for-windows-or-traceroute-for-mac-to-detect-if-my-server-is-reachable-on-ip-level","status":"publish","type":"ht_kb","link":"https:\/\/www.combell.com\/en\/help\/kb\/how-do-i-use-the-tool-tracert-for-windows-or-traceroute-for-mac-to-detect-if-my-server-is-reachable-on-ip-level\/","title":{"rendered":"Check if your server is reachable at IP level with Tracert or Traceroute"},"content":{"rendered":"\n<p><span style=\"vertical-align: inherit;\">With traceroute \/ tracert you can follow the traffic from your computer to your server, through all the intermediate steps it encounters along the way (also called internet peers or hops).<\/span><\/p>\n\n\n\n<p><span style=\"vertical-align: inherit;\">If you have problems with lost packets (packet loss) or large lag, you can determine in this way whether the problem lies with your router, your Internet Service Provider (ISP), your hosted server, or somewhere else on the road.<\/span><\/p>\n\n\n\n<div class=\"wp-block-ht-block-toc  is-style-outline htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#control\">Check if your server can be reached at IP level<\/a><\/li><li class=\"\"><a href=\"#output\">What does this output mean?<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"control\"><span style=\"vertical-align: inherit;\">Check if your server can be reached at IP level<\/span><\/h2>\n\n\n\n<div class=\"wp-block-ht-blocks-tabs wp-block-hb-tabs\"><ul class=\"wp-block-hb-tabs__nav\" role=\"tablist\"><li class=\"wp-block-hb-tabs__head\" data-tab=\"tabs-0\" data-hb-tabs-tab--state=\"active\"><span class=\"wp-block-hb-tabs__head_item\" for=\"tab0\">Windows<\/span><\/li><li class=\"wp-block-hb-tabs__head\" data-tab=\"tabs-1\" data-hb-tabs-tab--state=\"inactive\"><span class=\"wp-block-hb-tabs__head_item\" for=\"tab1\">MacOS<\/span><\/li><\/ul><div id=\"tabs-0\" class=\"wp-block-hb-tabs__content\" role=\"tabpanel\" data-hb-tabs-tab--state=\"active\"><p><strong>Follow these steps in the <\/strong><a href=\"https:\/\/my.combell.com\/en\" target=\"_blank\" rel=\"noopener\"><strong>control panel <\/strong><\/a><strong>to perform a traceroute check:<\/strong><br>1. Go to &#8220;My Products&#8221;> &#8220;Web Hosting&#8221; &#8220;> Click the &#8220;Manage Hosting&#8221; button to the right of your domain name.<br>2. Copy the IP address<img loading=\"lazy\" decoding=\"async\" width=\"2918\" height=\"1526\" src=\"https:\/\/www.combell.com\/en\/help\/wp-content\/uploads\/IP-address.png\" alt=\"IP address\"><br>3. Open the command line: Right click on the Windows button on your screen, and choose Command Prompt. The command window will appear.<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"45\" src=\"https:\/\/www.combell.com\/en\/help\/wp-content\/uploads\/2019\/11\/Hoe-kan-ik-de-tool-Tracert-voor-Windows-of-Traceroute-voor-Mac-7-300x45.png\" alt=\"choose Command Prompt\"><br>4. Type the following command, with the IP address you copied from the Overview panel: <em>tracert xxx.xxx.xxx.xxx<\/em><img loading=\"lazy\" decoding=\"async\" width=\"614\" height=\"540\" src=\"https:\/\/www.combell.com\/en\/help\/wp-content\/uploads\/2019\/11\/Hoe-kan-ik-de-tool-Tracert-voor-Windows-of-Traceroute-voor-Mac-8.png\" alt=\"Type the command\"><\/p><\/div><div id=\"tabs-1\" class=\"wp-block-hb-tabs__content\" role=\"tabpanel\" data-hb-tabs-tab--state=\"inactive\"><p><br><strong>Follow these steps in the <\/strong><a href=\"https:\/\/my.combell.com\/en\" target=\"_blank\" rel=\"noopener\">control panel <\/a><strong>to perform a traceroute check:<\/strong><br>1. Go to &#8220;My Products&#8221;> &#8220;Web Hosting&#8221; &#8220;> Click the&#8221; Manage Hosting &#8220;button to the right of your domain name.<br>2. Copy the IP address<img loading=\"lazy\" decoding=\"async\" width=\"2918\" height=\"1526\" src=\"https:\/\/www.combell.com\/en\/help\/wp-content\/uploads\/IP-address.png\" alt=\"IP address\"><br>3. Open your Terminal app.<img loading=\"lazy\" decoding=\"async\" width=\"117\" height=\"102\" src=\"https:\/\/www.combell.com\/en\/help\/wp-content\/uploads\/2019\/11\/Hoe-kan-ik-de-tool-Tracert-voor-Windows-of-Traceroute-voor-Mac-5.png\" alt=\"Terminal app\"><br>4. Type the following command, with the IP address you copied from the Overview panel: <em>traceroute \u2013I xxx.xxx.xxx.xxx<\/em><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"142\" src=\"https:\/\/www.combell.com\/en\/help\/wp-content\/uploads\/2019\/11\/Hoe-kan-ik-de-tool-Tracert-voor-Windows-of-Traceroute-voor-Mac-6-300x142.png\" alt=\"Enter the command\"><\/p><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"output\"><span style=\"vertical-align: inherit;\">What does this output mean?<\/span><\/h2>\n\n\n\n<p><span style=\"vertical-align: inherit;\">When you give the traceroute command, your machine will start sending three packets to each peer on the way from your computer to your server. Each line of the output represents one of those intermediate stops: the name, IP address and return time for each packet or round trip time (the time it took for your packet to go to the intermediate stop and back). A star means that the package has been lost. Three stars means a timeout of the request.<\/span><\/p>\n\n\n\n<p><span style=\"vertical-align: inherit;\">It is important to know whether the destination (IP or server) has been reached &#8211; you will now see the IP or name of the server in the last line of the output.<\/span><\/p>\n\n\n\n<p><span style=\"vertical-align: inherit;\">To solve any problems, you have to look at this output. It is normal for each intermediate stop to take a little more time to answer than the previous one &#8211; after all, it is a bit further away. If there is a point that takes abnormally longer to return your package, or too often gave a timeout before responding, you should investigate it.<\/span><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Tip: if you don&#8217;t recognize the name or IP address of the intermediate stop, you can look it up via <a href=\"https:\/\/whatismyipaddress.com\/ip-lookup\" target=\"_blank\" rel=\"noopener\">the IP Lookup<\/a>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With traceroute \/ tracert you can follow the traffic from your computer to your server, through all the intermediate steps it encounters along the way (also called internet peers or hops). If you have problems with lost packets (packet loss) or large lag, you can determine in this way whether&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20,4],"ht-kb-tag":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/ht-kb\/615"}],"collection":[{"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/comments?post=615"}],"version-history":[{"count":14,"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/ht-kb\/615\/revisions"}],"predecessor-version":[{"id":4259,"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/ht-kb\/615\/revisions\/4259"}],"wp:attachment":[{"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/media?parent=615"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/ht-kb-category?post=615"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/ht-kb-tag?post=615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}