{"id":355,"date":"2019-12-02T14:07:00","date_gmt":"2019-12-02T13:07:00","guid":{"rendered":"https:\/\/www.combell.com\/en\/help\/?post_type=ht_kb&#038;p=355"},"modified":"2022-09-16T11:55:10","modified_gmt":"2022-09-16T09:55:10","slug":"why-cant-i-connect-to-my-veeam-cloud-connect-backup-server","status":"publish","type":"ht_kb","link":"https:\/\/www.combell.com\/en\/help\/kb\/why-cant-i-connect-to-my-veeam-cloud-connect-backup-server\/","title":{"rendered":"I can&#8217;t connect to the Veeam Cloud Connect Backup Service"},"content":{"rendered":"<p><strong>Check whether you have completed the following steps:<\/strong><\/p>\n<ol>\n<li>Place an order for the Veeam Cloud Connect Backup service at Combell<\/li>\n<li>Receive notification that the Veeam Cloud Connect Backup service has been activated<\/li>\n<li>Set a password for the server via <a href=\"https:\/\/my.combell.com\/en\" target=\"_blank\" rel=\"noopener\">Control panel<\/a><\/li>\n<li>In your Veeam software:<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Set the address of Combell&#8217;s Veeam Cloud Connect Backup server<\/li>\n<li>Set username and password<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>IMPORTANT:<\/strong>&nbsp; Check whether your Veeam backup application has access to the Internet. The TCP ports: <strong>443<\/strong> and <strong>6180<\/strong> must be allowed through your firewall.<\/p>\n<p><em>You should also try the solution above if you see one of the following error messages:<\/em><\/p>\n<ul>\n<li>Error message: &#8216;Service provider can&#8217;t be set&#8217;<\/li>\n<li>Error message: &#8216;No access to service provider&#8217;s backup repository&#8217;<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Check whether you have completed the following steps: Place an order for the Veeam Cloud Connect Backup service at Combell Receive notification that the Veeam Cloud Connect Backup service has been activated Set a password for the server via Control panel In your Veeam software: Set the address of Combell&#8217;s&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[28],"ht-kb-tag":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/ht-kb\/355"}],"collection":[{"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/comments?post=355"}],"version-history":[{"count":3,"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/ht-kb\/355\/revisions"}],"predecessor-version":[{"id":3988,"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/ht-kb\/355\/revisions\/3988"}],"wp:attachment":[{"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/media?parent=355"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/ht-kb-category?post=355"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.combell.com\/en\/help\/wp-json\/wp\/v2\/ht-kb-tag?post=355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}