{"id":437,"date":"2008-07-11T16:32:50","date_gmt":"2008-07-11T15:32:50","guid":{"rendered":"http:\/\/www.combell.com\/?p=437"},"modified":"2015-06-03T16:55:13","modified_gmt":"2015-06-03T14:55:13","slug":"frustrated-customers-are-bad-for-a-web-shops-reputation","status":"publish","type":"post","link":"https:\/\/www.combell.com\/en\/blog\/frustrated-customers-are-bad-for-a-web-shops-reputation\/","title":{"rendered":"Frustrated customers are bad for a web shop\u2019s reputation"},"content":{"rendered":"<p>A recent study organised by Opinion Research Corporation has shown that web shoppers are subject to quite a few frustrations. What bothers them the most is that the purchased articles often don\u2019t look like the picture shown on the web shop pages and that they cannot speak to a sales person if they have questions regarding their purchase.<\/p>\n<p>Web surfers also get frustrated when they find out that an article, which they have placed in their shopping basket, is not in stock (19%), when the website encounters an error while their payment is being processed (14%), when there is no clear return policy (8%) or shipping information (6%) and when they do not get a confirmation after having placed their order (6%).<\/p>\n<p>All those frustrations can give a web shop a bad name, so it\u2019s up to you to make a difference and to provide a user-friendly shopping experience to your web shop customers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A recent study organised by Opinion Research Corporation has shown that web shoppers are subject to quite a few frustrations. What bothers them the most is that the purchased articles...<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[66],"tags":[],"acf":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"post-featured":false,"post-featured-opt":false,"post-featured-opt-md":false,"post-featured-opt-sm":false,"post-featured-opt-xs":false,"post-most-popular":false,"post-author":false},"uagb_author_info":{"display_name":"Tom","author_link":"https:\/\/www.combell.com\/en\/blog\/author\/tom\/"},"uagb_comment_info":0,"uagb_excerpt":"A recent study organised by Opinion Research Corporation has shown that web shoppers are subject to quite a few frustrations. What bothers them the most is that the purchased articles...","_links":{"self":[{"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/posts\/437"}],"collection":[{"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/comments?post=437"}],"version-history":[{"count":1,"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/posts\/437\/revisions"}],"predecessor-version":[{"id":5320,"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/posts\/437\/revisions\/5320"}],"wp:attachment":[{"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/media?parent=437"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/categories?post=437"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/tags?post=437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}