{"id":14055,"date":"2026-03-26T15:32:46","date_gmt":"2026-03-26T14:32:46","guid":{"rendered":"https:\/\/www.combell.com\/en\/blog\/?p=14055"},"modified":"2026-03-27T11:31:22","modified_gmt":"2026-03-27T10:31:22","slug":"what-is-kailo","status":"publish","type":"post","link":"https:\/\/www.combell.com\/en\/blog\/what-is-kailo\/","title":{"rendered":"Meet Kailo, your smart assistant in the Combell control panel"},"content":{"rendered":"<p><strong>AI agent Kailo is your new digital helper in the Combell control panel. He understands what topic your question is about, helps you move forward instantly and will eventually even carry out tasks for you. In short: less hassle for you, with our trusted support always within reach.<\/strong><\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-72bc747f uagb-inline_notice__outer-wrap\">\n<p class=\"uagb-notice-title\">TL;DR<\/p>\n<div class=\"uagb-notice-text\">\n<p>Kailo is a new, <a href=\"https:\/\/store.combell.com\/nl\/control-panel\" target=\"_blank\" rel=\"noopener\">effective helper in your Combell control panel<\/a> that answers questions, understands context and will eventually even carry out tasks for you. With our support experts still right by your side. It\u2019s our newest way to offer you even faster and simpler support.<\/p>\n<\/div>\n<\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\">Kailo: less searching, faster help<\/h2>\n<p>A question about your domain name, hosting or mailbox settings, and preferably a clear answer right away? Then Kailo comes in as a breath of fresh air in your Combell control panel.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-de827ab0 uagb-inline_notice__outer-wrap\">\n<p class=\"uagb-notice-title\">Good to know<\/p>\n<div class=\"uagb-notice-text\">\n<p>At the moment, this is a beta version for new customers. Step by step, other customer groups will also be able to experience the convenience of Kailo.<\/p>\n<\/div>\n<\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<p>We are building an AI agent that not only answers your questions, but will eventually also take real work off your hands.<\/p>\n<p>Think: less searching, fewer clicks and getting back faster to what matters to you.<\/p>\n<p>Important to say right away: Kailo is not a replacement for our personal support. On the contrary. We see Kailo as an extra assistant in your control panel. One that responds faster, knows a lot and helps you get started smoothly.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Is your questions becoming too complex?<\/h3>\n<p>Then Kailo won\u2019t leave you stranded. We\u2019ll guide you to a real-life expert.<\/p>\n<p>No endless click menus. No digital maze. Just free help, exactly as you expect from Combell.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-uagb-tabs uagb-block-39e5c110 uagb-tabs__wrap uagb-tabs__vstyle6-desktop uagb-tabs__hstyle1-tablet uagb-tabs__stack1-mobile\" data-tab-active=\"0\">\n<ul class=\"uagb-tabs__panel uagb-tabs__align-left\" role=\"tablist\">\n<li class=\"uagb-tab uagb-tabs__active\" role=\"none\"><a href=\"#uagb-tabs__tab0\" class=\"uagb-tabs-list uagb-tabs__icon-position-left\" data-tab=\"0\" role=\"tab\"><strong>What Kailo can already do today<\/strong><\/a><\/li>\n<li class=\"uagb-tab \" role=\"none\"><a href=\"#uagb-tabs__tab1\" class=\"uagb-tabs-list uagb-tabs__icon-position-left\" data-tab=\"1\" role=\"tab\"><strong>What Kailo will be able to do in the future<\/strong><\/a><\/li>\n<\/ul>\n<div class=\"uagb-tabs__body-wrap\">\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-inner-tab-0 uagb-tabs__inner-tab\" aria-labelledby=\"uagb-tabs__tab0\">\n<p><em>Example<\/em><\/p>\n<p>If you want to create an extra mailbox, Kailo will show you where to go, explain the different steps and walk you through how to configure everything in your mail client.<\/p>\n<\/div>\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-inner-tab-1 uagb-tabs__inner-tab\" aria-labelledby=\"uagb-tabs__tab1\">\n<p><em>Example<\/em><\/p>\n<p>Instantly create the extra mailbox you requested and show you how to add the mailbox to your mail client.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\">What exactly is Kailo?<\/h2>\n<p>Kailo is an AI agent within your Combell control panel. So you don\u2019t have to look elsewhere for answers or support. You ask your question right where you are already working.<\/p>\n<p>That\u2019s convenient, because that\u2019s exactly where you manage your products, settings and services. Our control panel is designed to make things easy, without technical hassle.<\/p>\n<p>Think of Kailo as a smart guide in your control panel. Not a dry manual with thirty tabs, but an assistant that understands your question and helps you move forward faster.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Kailo makes things easier for you<\/h3>\n<p>At Combell, we want to make things easy for you. Not in theory, but in practice. When you want to change, look up or ask something, the last thing you want is to go on a digital adventure first.<\/p>\n<p>That\u2019s why we\u2019re building Kailo. Because speed matters. Because simplicity matters. And because no one feels like opening multiple support articles for a relatively small question, only to still think: wait, how does this work again?<\/p>\n<p>Kailo helps you move forward immediately. Today mainly with answers. Over time also with (many more) actions.<\/p>\n<p><strong>That means in concrete terms:<\/strong><\/p>\n<div class=\"wp-block-uagb-icon-list uagb-block-4c8109c6 uagb-icon-list__outer-wrap uagb-icon-list__layout-vertical uagb-icon-list__icon-at-top\">\n<div class=\"uagb-icon-list__wrap\">\n<div class=\"wp-block-uagb-icon-list-child uagb-block-f84d6bca uagb-icon-list-repeater uagb-icon-list__wrapper\"><a target=\"_self\" aria-label=\"less time wasted\" rel=\"noopener noreferrer\" href=\"#\"> <\/a><span class=\"uagb-icon-list__source-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4C451.1 117.9 451.1 138.1 438.6 150.6L182.6 406.6C170.1 419.1 149.9 419.1 137.4 406.6L9.372 278.6C-3.124 266.1-3.124 245.9 9.372 233.4C21.87 220.9 42.13 220.9 54.63 233.4L159.1 338.7L393.4 105.4C405.9 92.88 426.1 92.88 438.6 105.4H438.6z\"><\/path><\/svg><\/span><span class=\"uagb-icon-list__label\">less time wasted<\/span><\/div>\n<div class=\"wp-block-uagb-icon-list-child uagb-block-0ad434aa uagb-icon-list-repeater uagb-icon-list__wrapper\"><a target=\"_self\" aria-label=\"finding a solution faster\" rel=\"noopener noreferrer\" href=\"#\"> <\/a><span class=\"uagb-icon-list__source-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4C451.1 117.9 451.1 138.1 438.6 150.6L182.6 406.6C170.1 419.1 149.9 419.1 137.4 406.6L9.372 278.6C-3.124 266.1-3.124 245.9 9.372 233.4C21.87 220.9 42.13 220.9 54.63 233.4L159.1 338.7L393.4 105.4C405.9 92.88 426.1 92.88 438.6 105.4H438.6z\"><\/path><\/svg><\/span><span class=\"uagb-icon-list__label\">finding a solution faster<\/span><\/div>\n<div class=\"wp-block-uagb-icon-list-child uagb-block-64579ee7 uagb-icon-list-repeater uagb-icon-list__wrapper\"><a target=\"_self\" aria-label=\"having to figure out fewer small tasks yourself\" rel=\"noopener noreferrer\" href=\"#\"> <\/a><span class=\"uagb-icon-list__source-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4C451.1 117.9 451.1 138.1 438.6 150.6L182.6 406.6C170.1 419.1 149.9 419.1 137.4 406.6L9.372 278.6C-3.124 266.1-3.124 245.9 9.372 233.4C21.87 220.9 42.13 220.9 54.63 233.4L159.1 338.7L393.4 105.4C405.9 92.88 426.1 92.88 438.6 105.4H438.6z\"><\/path><\/svg><\/span><span class=\"uagb-icon-list__label\">having to figure out fewer small tasks yourself<\/span><\/div>\n<\/div>\n<\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-image is-style-devplus-image-rounded-shadow\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.combell.com\/en\/blog\/files\/kailo-dashboard-1-1024x683.png\" alt=\"\" class=\"wp-image-14062\" srcset=\"https:\/\/www.combell.com\/en\/blog\/files\/kailo-dashboard-1-1024x683.png 1024w, https:\/\/www.combell.com\/en\/blog\/files\/kailo-dashboard-1-300x200.png 300w, https:\/\/www.combell.com\/en\/blog\/files\/kailo-dashboard-1-768x512.png 768w, https:\/\/www.combell.com\/en\/blog\/files\/kailo-dashboard-1-1536x1024.png 1536w, https:\/\/www.combell.com\/en\/blog\/files\/kailo-dashboard-1.png 1800w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\">Kailo, Combell's know-it-all<\/h2>\n<p>What makes Kailo interesting is that this AI agent doesn\u2019t just sell generic \u2018AI magic\u2019. Kailo builds on Combell\u2019s knowledge.<\/p>\n<p>The information from our website and the valuable content from our <strong><a href=\"https:\/\/www.combell.com\/en\/help\/\">knowledge base<\/a><\/strong> together form a strong foundation.<\/p>\n<p>As a result, Kailo can provide answers that match our products, our environment and the questions customers actually ask us.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">User-linked<\/h3>\n<p>And yes, that\u2019s good news for anyone who prefers a correct answer over a well-packaged guess. There are already plenty of those bots\u2026<\/p>\n<p>How does Kailo do that? By being user-linked. Because you are logged into the control panel, the AI agent knows which products and services you have with us.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">In your own language<\/h3>\n<p>Kailo is quite the language enthusiast. The chatbot automatically speaks to you in the language (Dutch, French or English) linked to your control panel.<\/p>\n<p>Convenient, because it makes the help feel familiar and intuitive right away. Only West Flemish is not on the menu yet. Sorry! \ud83d\ude01<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">A beta version to get started<\/h3>\n<p>Kailo is currently a beta version. We\u2019re starting small, and for now the rollout is only planned for new customers. Over time, we will add this extra support service to more customer groups.<\/p>\n<p>We do this deliberately. Not because we doubt the idea, but because we want to closely monitor, test and fine-tune Kailo.<\/p>\n<p>When you build smart, you don\u2019t launch everything at once and hope for the best. We prefer to observe, learn and improve in a focused way.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Help us make Kailo smarter<\/h3>\n<p>Combell customers are, of course, an important sounding board as well!<\/p>\n<p>By sharing your feedback, you help us make Kailo both smarter and better. Challenge Kailo and fill in the feedback form afterwards.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Kailo should become your digital handyman<\/h3>\n<p>Our ambition goes beyond just answering questions. In the long run, we want to turn Kailo into a fully-fledged, ultra-smart assistant within your control panel.<\/p>\n<p>That means: not only explaining things, but also performing actions. The goal is for Kailo to take tasks off your hands over time.<\/p>\n<p>Think of creating a mailbox, helping with your domain names or setting up certain configurations for you.<\/p>\n<p>Of course, we are building this step by step. New capabilities are closely monitored and adjusted where needed. This way, we keep things smart, useful and reliable.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"655\" src=\"https:\/\/www.combell.com\/en\/blog\/files\/support-1@2x-1024x655.png\" alt=\"\" class=\"wp-image-14060\" srcset=\"https:\/\/www.combell.com\/en\/blog\/files\/support-1@2x-1024x655.png 1024w, https:\/\/www.combell.com\/en\/blog\/files\/support-1@2x-300x192.png 300w, https:\/\/www.combell.com\/en\/blog\/files\/support-1@2x-768x492.png 768w, https:\/\/www.combell.com\/en\/blog\/files\/support-1@2x.png 1250w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\">What about the 24\/7 free Combell support?<\/h2>\n<p>That remains exactly where it belongs. Let\u2019s make this very clear once again: Kailo is not a replacement for our <strong><a href=\"https:\/\/www.combell.com\/en\/support\">personal and professional support<\/a><\/strong>.<\/p>\n<p>Our support remains one of Combell\u2019s key strengths. That doesn\u2019t change. You will still be able to call, email and chat as you are used to.<\/p>\n<p>Behind Kailo stands a team of support experts who safeguard the quality of the help you receive. Kailo is kept on a leash. \ud83d\ude09<\/p>\n<p>Some questions are simple and can be resolved quickly. Others require nuance, technical expertise or human insight.<\/p>\n<p>So no, our support experts are not going anywhere. On the contrary. They will keep doing what they do best: thinking along with you, solving problems and helping you professionally when needed.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\">Are you stuck with Kailo?<\/h2>\n<p>Is your question becoming too complex? Then you will always have the option to speak to a support agent.<\/p>\n<p>If needed, you can create a ticket via Kailo and a summary of the conversation will be sent directly to our support team.<\/p>\n<p>This is important, because it means you don\u2019t have to start from scratch again. Our colleagues immediately see what has already been discussed. That saves time, avoids frustration and makes the transition to human support much smoother.<\/p>\n<p>In other words: you still get the excellent and free human support you are used to from Combell. Within your control panel, Kailo is purely an extra but optional service.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-buttons is-vertical is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-yellow-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/store.combell.com\/nl\/control-panel\" target=\"_blank\" rel=\"noopener\">Go to your control panel and discover Kailo<\/a><\/div>\n<\/div>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>AI agent Kailo is your new digital helper in the Combell control panel. He understands what topic your question is about, helps you move forward instantly and will eventually even...<\/p>\n","protected":false},"author":37,"featured_media":14058,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[67],"tags":[],"acf":[],"uagb_featured_image_src":{"full":["https:\/\/www.combell.com\/en\/blog\/files\/meet-kailo-header-small.jpg",1200,420,false],"thumbnail":["https:\/\/www.combell.com\/en\/blog\/files\/meet-kailo-header-small-50x50.jpg",50,50,true],"medium":["https:\/\/www.combell.com\/en\/blog\/files\/meet-kailo-header-small-300x105.jpg",300,105,true],"medium_large":["https:\/\/www.combell.com\/en\/blog\/files\/meet-kailo-header-small-768x269.jpg",768,269,true],"large":["https:\/\/www.combell.com\/en\/blog\/files\/meet-kailo-header-small-1024x358.jpg",1024,358,true],"1536x1536":["https:\/\/www.combell.com\/en\/blog\/files\/meet-kailo-header-small.jpg",1200,420,false],"2048x2048":["https:\/\/www.combell.com\/en\/blog\/files\/meet-kailo-header-small.jpg",1200,420,false],"post-featured":["https:\/\/www.combell.com\/en\/blog\/files\/meet-kailo-header-small-850x290.jpg",850,290,true],"post-featured-opt":["https:\/\/www.combell.com\/en\/blog\/files\/meet-kailo-header-small-750x256.jpg",750,256,true],"post-featured-opt-md":["https:\/\/www.combell.com\/en\/blog\/files\/meet-kailo-header-small-850x290.jpg",850,290,true],"post-featured-opt-sm":["https:\/\/www.combell.com\/en\/blog\/files\/meet-kailo-header-small-485x165.jpg",485,165,true],"post-featured-opt-xs":["https:\/\/www.combell.com\/en\/blog\/files\/meet-kailo-header-small-375x128.jpg",375,128,true],"post-most-popular":["https:\/\/www.combell.com\/en\/blog\/files\/meet-kailo-header-small-50x50.jpg",50,50,true],"post-author":["https:\/\/www.combell.com\/en\/blog\/files\/meet-kailo-header-small-60x60.jpg",60,60,true]},"uagb_author_info":{"display_name":"Jasper Van Biesen","author_link":"https:\/\/www.combell.com\/en\/blog\/author\/jaspervanbiesen\/"},"uagb_comment_info":0,"uagb_excerpt":"AI agent Kailo is your new digital helper in the Combell control panel. He understands what topic your question is about, helps you move forward instantly and will eventually even...","_links":{"self":[{"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/posts\/14055"}],"collection":[{"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/comments?post=14055"}],"version-history":[{"count":6,"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/posts\/14055\/revisions"}],"predecessor-version":[{"id":14077,"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/posts\/14055\/revisions\/14077"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/media\/14058"}],"wp:attachment":[{"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/media?parent=14055"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/categories?post=14055"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.combell.com\/en\/blog\/wp-json\/wp\/v2\/tags?post=14055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}