{"id":14053,"date":"2026-03-26T15:33:32","date_gmt":"2026-03-26T14:33:32","guid":{"rendered":"https:\/\/www.combell.com\/en\/blog\/?p=14053"},"modified":"2026-03-27T11:31:32","modified_gmt":"2026-03-27T10:31:32","slug":"frequently-asked-questions-about-kailo","status":"publish","type":"post","link":"https:\/\/www.combell.com\/en\/blog\/frequently-asked-questions-about-kailo\/","title":{"rendered":"Frequently asked questions about Kailo: your smart assistant in the Combell control panel"},"content":{"rendered":"

What exactly is Kailo? Can it also perform tasks? And will you end up in an endless chat loop? No worries. In this FAQ, we provide clear answers to the questions that most often arise about Kailo and how this AI agent helps you faster in your Combell control panel.<\/strong><\/p>\n

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1. What exactly is Kailo?<\/h2>\n

Kailo is the new AI agent within the Combell control panel. The tool is designed to help you even faster with questions about your products, settings and services at Combell.<\/p>\n

The goal is that you have to search less and get a useful answer faster, right where you are already working. Over time, Kailo will be able to do more than just provide answers.<\/p>\n

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2. Is Kailo a replacement for Combell support?<\/h2>\n

No. Kailo is explicitly not a replacement for Combell\u2019s personal and professional support. Within your control panel, Kailo is purely an extra but optional service.<\/p>\n

You will still be able to call, email and chat as you are used to. As soon as a question becomes too complex or requires additional expertise, your ticket will be forwarded to a support agent.<\/p>\n

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3. What makes Kailo different from other AI agents?<\/h2>\n

Kailo is linked to the user who is logged into the control panel. As a result, this AI agent can take into account who you are and which products you have at Combell.<\/p>\n

This makes the answers more relevant than those of a generic chatbot that does not know your context. Moreover, Kailo builds on Combell\u2019s own knowledge.<\/p>\n

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4. Can Kailo already perform actions today?<\/h2>\n

Today, the focus is mainly on answering questions and guiding you more quickly to the right solution.<\/p>\n

In the future, the goal is for Kailo to also perform certain actions or tasks for you (such as creating a mailbox) within the control panel. These capabilities will be developed step by step.<\/p>\n

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5. Who is Kailo currently available for?<\/h2>\n

Kailo is launching as a beta version and is currently only available to new customers. Later, we will roll out this extra support service to more customer groups.<\/p>\n

Combell deliberately chooses a phased rollout. This allows us to properly monitor, adjust and further improve Kailo before making it more widely available.<\/p>\n

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6. What happens if Kailo doesn't understand my question properly?<\/h2>\n

Then you won\u2019t get stuck in an endless loop. If the conversation becomes too complex or you need additional help, you can switch to human support.<\/p>\n

Kailo can immediately pass on a summary of the conversation, so a support agent quickly understands the context and you don\u2019t have to explain everything again.<\/p>\n

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7. Where does Kailo get its knowledge from?<\/h2>\n

Kailo builds on Combell\u2019s knowledge. Think of information from the website and content from the knowledge base.<\/p>\n

As a result, the support aligns better with the products, services and questions that are typical for Combell customers.<\/p>\n

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8. Why does Combell choose a beta launch?<\/h2>\n

Because we want to roll out Kailo step by step and continuously improve it.<\/p>\n

By starting small, we can closely monitor how customers use Kailo, where the added value is greatest and where further adjustments are needed. This allows us to continue building a truly useful assistant in a focused way.<\/p>\n

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Go to your control panel<\/a><\/div>\n<\/div>\n
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and ask Kailo your question<\/p>\n

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