{"id":13303,"date":"2025-07-14T14:47:15","date_gmt":"2025-07-14T12:47:15","guid":{"rendered":"https:\/\/www.combell.com\/en\/blog\/?p=13303"},"modified":"2025-07-17T15:45:56","modified_gmt":"2025-07-17T13:45:56","slug":"customer-story-senso2me","status":"publish","type":"post","link":"https:\/\/www.combell.com\/en\/blog\/customer-story-senso2me\/","title":{"rendered":"How Senso2Me and Combell are building a future-proof, ethical and human-centered elderly care together"},"content":{"rendered":"

Enjoying your golden years at home without worry, or enabling precise monitoring for residents in care homes \u2014 that\u2019s the core idea behind the innovative sensor technology from Senso2Me<\/a>. Since day one, the company has relied on Combell for its IT infrastructure. All data is hosted on our local cloud servers.<\/strong><\/p>\n

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In Antwerp, we meet with Alain Van Buyten<\/strong>, who co-founded Senso2Me together with Richard Kleihorst. Alain speaks passionately and knowledgeably about the journey his company has taken:<\/p>\n

\u201cWe started Senso2Me in 2015, and since then we\u2019ve grown from a startup into a strong, healthy company.<\/strong> It\u2019s not easy to explain what active monitoring really is, but in the end, it\u2019s all about making life better for elderly people. That\u2019s why we do what we do,\u201d says Van Buyten.<\/p>\n

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\"Co-founder
Co-founder Alain Van Buyten (pictured right) shares his story.<\/figcaption><\/figure>\n<\/div>\n
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When Alain and Richard founded Senso2Me, they began with a simple yet radical vision: technology shouldn\u2019t replace care, it should enhance it.<\/strong><\/p>\n

What began as a concept around personal alarms has grown into a complete system of both active (with classic push buttons) and passive alarms (through smart monitoring), tailored to various care contexts:<\/p>\n

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<\/a><\/path><\/svg><\/span>Home care<\/span><\/div>\n
<\/a><\/path><\/svg><\/span>Assisted living<\/span><\/div>\n
<\/a><\/path><\/svg><\/span>Residential care centers<\/span><\/div>\n
<\/a><\/path><\/svg><\/span>Post-hospitalization care pathways<\/span><\/div>\n<\/div>\n<\/div>\n
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VITAL by Senso2Me<\/h3>\n

The VITAL system (Home - Vital<\/a>) collects objective behavioral data (lifestyle patterns) using discreet sensors that detect and record movement, presence, bathroom use, sleep patterns, and activity levels. With smart algorithms, subtle changes in lifestyle patterns can be detected<\/strong> like increased restlessness, a higher risk of falling, or early signs of loneliness.<\/p>\n

Care staff can follow up on these evolving movement patterns (profiling). For instance, if it gradually takes longer for someone to move from the bedroom to the kitchen, it may indicate declining mobility.<\/p>\n

This allows caregivers, informal carers, and family members to act both proactively and preventively, a major value-add of the technology.<\/p>\n

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\"VITAL
VITAL<\/strong> is more than just a personal alarm system. It puts the well-being and wishes of elderly people front and center.<\/figcaption><\/figure>\n<\/div>\n
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24\/7 active and passive monitoring<\/h3>\n

Alain explains it in human terms: \u201cIs your grandfather sleeping enough? Or is he hardly getting out of bed anymore? By placing a sensor above his bed, we can analyze his living patterns.<\/p>\n

We do the same with mobility. We check whether it\u2019s deteriorating, and also if someone is still moving to the bathroom regularly to care for themselves.<\/p>\n

Our sensor technology ensures both active and passive monitoring<\/strong> 24\/7,\u201d Alain continues. \u201cActive monitoring is like a personal alarm, seniors pressing an emergency button. Passive monitoring enables prevention.\u201d<\/p>\n

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Senso2Me is a sixth sense, an extra conscience.<\/p>\n

Alain Van Buyten - Medeoprichter Senso2Me<\/cite><\/p><\/blockquote>\n

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Revealing what often remains hidden<\/h3>\n

Senso2Me doesn\u2019t aim to be Big Brother. The collected data is valuable for family, caregivers, and medical staff, and helps prevent hospitalizations.<\/p>\n

Alain: \u201cPrevention is the best care, it avoids more serious issues.<\/strong> Our smart sensors act as a sixth sense. They reveal what often goes unseen. It\u2019s not a replacement for care, it\u2019s an extra pair of eyes and ears for caregivers.<\/p>\n

It also offers peace of mind to those living alone. You\u2019ll be alerted if something goes wrong - like a fall - or is about to go wrong.<\/p>\n

Let\u2019s say our app shows your grandmother is suddenly using the bathroom more often at night, that might signal a urinary infection. Or maybe the data shows your father isn\u2019t sleeping well or going outside. You could then casually check in: \u2018Hey Dad, are you sleeping okay?\u2019<\/em><\/p>\n

We want family and caregivers to stay two steps ahead regarding falls, mobility, loneliness. The communication becomes much deeper and more meaningful.\u201d<\/p>\n

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Saving lives<\/h3>\n

Senso2Me\u2019s sensors and alert systems can literally save lives, Alain knows from experience.<\/p>\n

\u201cIt happened with my own mother<\/strong>. I saw from our sensor dashboard that she\u2019d been in the bathroom for four hours. That couldn\u2019t be right. My siblings were at work, so I rushed from Leuven to Koksijde.<\/p>\n

Turns out my mother had fallen and had been on the floor for hours. That\u2019s when I realized the impact we make.<\/strong> Without the monitoring, no one would have checked in.<\/p>\n

Several colleagues have since installed our sensors in their own grandparents\u2019 homes. Once you\u2019ve used our system, you don\u2019t want to live without it.\u201d<\/p>\n

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Hyperscalers<\/a>? They\u2019re just buttons, not people who support you.\u201d<\/p>\n

Alain Van Buyten, Co-Founder of Senso2Me<\/strong><\/cite><\/p><\/blockquote>\n

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In Homes, residential facilities and assisted living<\/h3>\n

Alain is proud that more and more seniors and care centers are adopting their sensors. Senso2Me has even partnered with Zorgbedrijf Antwerpen<\/strong>.<\/p>\n

\u201cThis allowed us to expand our sensor tech to care homes and service flats,\u201d Alain explains. \u201cSenso2Me works mostly with residential care centers, semi-controlled environments like assisted living, and fully private home care.<\/p>\n

The beauty is, you can use our tech in any care setting. It\u2019s designed so that not IT staff, but nursing staff can follow everything easily.<\/strong> No tool overload - just a simple, cost-efficient system.\u201d<\/p>\n

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Combell as key strategic partner<\/h3>\n

To ensure the system runs smoothly 24\/7, Combell\u2019s services play a key role.<\/strong><\/p>\n

Alain doesn't beat around the bush: \"I said from the outset that we needed a reliable IT partner who could support us. Some partners suggested we use the AWS or Microsoft cloud<\/em>, but we have always been opposed to that.<\/p>\n

Why? They are buttons, not people. In the American cloud, there is no one to guide you through the next steps.<\/strong> That is why we chose Combell from day one.<\/p>\n

With everything happening globally around data at AWS and Azure, we\u2019re very happy with the decision we made years ago. A lot of companies are now walking back from those choices.\u201d<\/p>\n

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Also read<\/p>\n

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6 reasons to choose a local cloud provider.<\/a><\/p>\n<\/div>\n<\/div>\n

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\u201cTrusted partner\u201d<\/h3>\n

The cloud servers powering Senso2Me\u2019s infrastructure are anything but lightweight. They need to provide instant access to data at all times, with top-level security. Alain and his team rely on Combell\u2019s highest SLA<\/strong><\/a>.<\/p>\n

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SLAs: extra guarantees on top of our service<\/a><\/div>\n<\/div>\n
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\u201cIf our servers go down, care stops. Thanks to Combell, that\u2019s never happened in ten years. Our systems and dashboards have always kept running, not many can say that,\u201d says Alain.<\/p>\n

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Combell has helped us take the next step with Senso2Me.<\/p>\n

Alain Van Buyten, Co-founder of Senso2Me<\/strong><\/cite><\/p><\/blockquote>\n

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\u201cCombell is a trusted<\/em> partner we can count on, offering independent advice. Yes, those services cost a bit more but DigitalOcean or AWS can\u2019t deliver that kind of continuity.<\/p>\n

Plus, our bylaws explicitly state that we do not commercialize data. That\u2019s why we think it\u2019s essential our data stays local - here in Belgium.<\/p>\n

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Combell supports small players too<\/h3>\n

In addition to server power, Senso2Me also relies on Combell's managed services<\/a>. In other words: maintaining the entire IT infrastructure. The result? A robust partnership in which infrastructure and healthcare vision go hand in hand. Combell is not a passive supplier, but an active partner that grows alongside Senso2Me's social mission.<\/p>\n

With redundant datacenters, constant monitoring, and ironclad cybersecurity, including DDoS protection<\/strong>, Combell was ready from day one. Alain says:<\/p>\n

\u201cYou sat down with us from the start. As a startup, we didn\u2019t have all the hosting expertise in-house, but we appreciated that you supported even the smaller players. Combell sees the potential in small initiatives that can grow big.<\/p>\n

Three years in, we had some backend issues and needed to reassess our infrastructure. I remember how much your colleague Stijn helped us take the next step. We came out of that much stronger.<\/p>\n

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European patent<\/h3>\n

With ongoing support in areas like lifecycle management, proactive monitoring<\/strong>, and expert advice, Combell will continue helping Alain and his team grow in the years ahead. And there\u2019s no shortage of ambition:<\/p>\n

Alain: \u201cSenso2Me recently received a European patent for its technology and we\u2019re expanding into markets like the Netherlands. In Flanders, we collaborate with partners like Zorgbedrijf Antwerpen and many others.<\/p>\n

Next up? Outdoor monitoring to detect social isolation, wandering behavior, or disorientation. Loneliness is a major issue, and this will give us a complete picture of someone\u2019s living situation.\u201d<\/p>\n

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I\u2019m happy to promote Combell, our partnership is a truly great story.<\/p>\n

Alain Van Buyten, Co-founder of Senso2Me<\/strong><\/cite><\/p><\/blockquote>\n

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\u201cCombell provides us continuity, trust and discretion\u201d<\/h2>\n

Alain Van Buyten has one piece of advice when it comes to working with a hosting partner<\/strong>: \u2018Choose your IT partner with the same care as you choose your healthcare partner. Combell gives us continuity, trust and discretion. That is priceless in healthcare.\u2019<\/p>\n

Anyone who uses technology in healthcare has a social responsibility. That is why Senso2Me shows that it is possible to innovate, scale up and put people first at the same time. A noble goal that has Combell's full support.<\/p>\n

Alain nods in agreement: \u2018We are very satisfied with Combell's data management. Our customers appreciate that we communicate openly about where our data is stored, and we are happy to promote Combell. If you ask me, our partnership is a very beautiful story.\u2019<\/p>\n

Are you also interested in making Combell part of your entrepreneurial story?<\/strong><\/p>\n

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Start a conversation with us<\/a><\/div>\n<\/div>\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

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