{"id":13211,"date":"2025-05-26T15:56:04","date_gmt":"2025-05-26T13:56:04","guid":{"rendered":"https:\/\/www.combell.com\/en\/blog\/?p=13211"},"modified":"2025-05-26T16:24:22","modified_gmt":"2025-05-26T14:24:22","slug":"customer-story-pb-plus","status":"publish","type":"post","link":"https:\/\/www.combell.com\/en\/blog\/customer-story-pb-plus\/","title":{"rendered":"Combell provides server power for digital property surveys by PB Plus"},"content":{"rendered":"<p><strong>\u201cProperty surveys are an administrative hassle \u2014 and we want to get rid of that,\u201d says Arno Temmerman of PB Plus. Their mission is to fully digitalise the process and make it as simple and efficient as possible. And efficient work requires reliable technology. That\u2019s why PB Plus relies on the server power of Combell. \u201cYou\u2019re an invisible, yet essential partner,\u201d Temmerman adds.<\/strong><\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<p>Visit the <a href=\"https:\/\/www.pbplus.be\/\" rel=\"noreferrer noopener\" target=\"_blank\">website of PB Plus, a Ghent-based software company<\/a> and service provider specialising in property surveys, and you\u2019ll immediately notice their slogan:<\/p>\n<p><strong><em>\u2018Property surveys. Digital, comprehensive and worry-free!\u2019<\/em><\/strong><\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<p>PB Plus lives up to its slogan by offering smart software solutions tailored to the real <strong>estate market<\/strong>, as Arno Temmerman explains. Together with Xavier Kluyskens, he co-founded the company.<\/p>\n<p><strong>\u201cProperty surveys for rental properties are our niche,\u201d<\/strong> says Arno. \u201cWe want to help real estate agencies handle surveys quickly and efficiently. Otherwise, it remains a bureaucratic burden. With our software, you can generate a clear, structured report that includes all photos, remarks, and signatures from all parties \u2014 plus a cloud-based archive.\u201d<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\" style=\"font-size:25px\">Discover the world of PB Plus:<\/h3>\n<p><em>(text continues below the video)<\/em><\/p>\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n<div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Digitale uitgaande plaatsbeschrijvingen met PB Plus\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/UR4eRzH64zc?feature=oembed&hl=en&cc_lang_pref=en&cc_load_policy=1&modestbranding=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div>\n<\/figure>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\">A helping hand<\/h2>\n<p>Arno speaks of <strong>complete peace of mind<\/strong> throughout the entire property survey process \u2014 and it\u2019s clear that kind of support is anything but a luxury.<\/p>\n<p>\u201cYou can be as passionate as you like about real estate, but <strong>nobody gets excited about doing a property survey<\/strong>,\u201d Arno explains. \u201cEven for a simple apartment, you quickly end up with a document that\u2019s 50 pages long.\u201d<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWe\u2019ve taken a completely different approach with our own software.\u201d<\/p>\n<p><cite>Arno Temmerman, Commercial Director at PB Plus<\/cite><\/p><\/blockquote>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<p>\u201cYou could spend days trying to put that all into a Word document. And did you know that some real estate agents still take photos with a digital camera, record their notes on a dictaphone, and send the tapes off to a transcription service?<\/p>\n<p>Our industry was in desperate need of a more efficient way of working. Xavier felt that the existing tools were far too rigid. So, with our own software, he completely reimagined the process and built in his own workflow.\u201d<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.combell.com\/nl\/blog\/files\/Schermafbeelding-2024-03-26-om-08.16.26-1-1500x845.png\" alt=\"A woman holding an iPad displaying the PB Plus software.\" class=\"wp-image-28527\"\/><\/figure>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\">Support on every level<\/h2>\n<p>PB Plus develops software that is much easier to use. In addition, the team wants to offer its customers the very best support.<\/p>\n<p>Arno: \u2018We want our customers to have access to an efficient system. Being able to work in a customised way is very important. <strong>That's why our platform has been built by and for real estate experts.<\/strong> If you have a technical problem or something goes wrong, we will respond within 24 hours.\u2019<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWe offer our clients a hybrid solution: both software and service.\u201d<\/p>\n<p><cite>Arno Temmerman, Commercial Director at PB Plus<\/cite><\/p><\/blockquote>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\">Experts in-house<\/h2>\n<p>The support at PB Plus goes far beyond software alone. This Combell client doesn\u2019t just offer a digital platform \u2014 they also provide hands-on service, thanks to a team of in-house experts who carry out property surveys themselves.<\/p>\n<p>\u201cIn doing so, we offer a hybrid system packed with benefits: <strong>both software and service<\/strong>,\u201d Arno explains. \u201cThrough our tool, you can easily indicate that you have ten inspections scheduled in a given month, but you\u2019d like two of them to be handled by PB Plus professionals.\u201d<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\">Joined by Combell<\/h2>\n<p>Combell is the <strong>proud hosting partner <\/strong>of PB Plus. The entire platform, including all data and additional integrations, runs on our local and scalable <a href=\"https:\/\/www.combell.com\/en\/servers\/vmware-server-hosting\" rel=\"noreferrer noopener\" target=\"_blank\">VMware hosting<\/a>. Something Arno does not regret.<\/p>\n<p>\u201cWe once signed a five-year contract with Combell. Now, five years later, we\u2019re still a happy customer,\u201d says the co-founder with a smile.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWe committed to a five-year partnership \u2014 and we\u2019re still satisfied Combell clients.\u201d<\/p>\n<p><cite>Arno Temmerman, Commercial Director at PB Plus<\/cite><\/p><\/blockquote>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<p>\u201cIn the past, we worked with large international providers,\u201d Arno recalls. \u201cBut we often struggled with slow support and hard-to-reach teams. With Combell, we can actually sit down at the same table \u2014 and that makes all the difference.\u201d<\/p>\n<p>\u201cThat personal approach is exactly our style. Got a client in Limburg? No problem \u2014 we\u2019ll visit them at their office. So it was important for us to find a partner that matched our way of working. And it\u2019s led to a <strong>long-term partnership<\/strong> we\u2019re proud of.\u201d<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\">Data security as a top priority<\/h2>\n<p>One of the key pillars of the collaboration between PB Plus and Combell is security. For Arno, it\u2019s nothing less than a top priority.<\/p>\n<p>\u201cSecurity is critical to us. We don\u2019t want to be overly consumed by the hosting side of our platform \u2014 that\u2019s why we need a partner who treats security as seriously as we do. <strong>Knowing that both our data and our customers\u2019 data are safely stored and protected gives us real peace of mind.\u201d<\/strong><\/p>\n<p>\u201cOur SLA \u2014 essentially a service guarantee \u2014 also gives us confidence. If something ever went wrong and wasn\u2019t fixed immediately, we\u2019d have customers on the phone in minutes, and the whole operation would be in chaos. But with Combell, we\u2019ve never faced that situation.<\/p>\n<p>The combination of a clear SLA, strong monitoring, and responsive support means we don\u2019t have to worry about the stability or security of our hosting.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWe just have to pick up the phone to reach Combell. With international providers, you stay stuck in a stressful situation for far too long.\u201d<\/p>\n<p><cite>Arno Temmerman, Commercial Director at PB Plus<\/cite><\/p><\/blockquote>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.combell.com\/nl\/blog\/files\/Portretfoto-2-1500x1001.jpg\" alt=\"A portrait photo of Arno Temmerman, Commercial Director at PB Plus.\" class=\"wp-image-28528\"\/><\/figure>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\">Combell: An invisible yet always-accessible partner<\/h2>\n<p>For PB Plus, Combell\u2019s direct communication and reliable support have become truly indispensable.<\/p>\n<p>\u201cCombell is an important invisible, yet accessible partner,\u201d says Arno Temmerman. \u201cWe just have to make a quick call, and we\u2019re in touch. With foreign hosting providers \u2014 the hyperscalers \u2014 you\u2019re left in stressful situations for far too long.\u201d<\/p>\n<p><strong><em>No stress<\/em> with Combell. <\/strong>At Combell, we continuously monitor our servers and proactively respond to potential issues. All systems are fully redundant, and we store data backups in a separate data centre. Just like for many of our clients, we also keep a close eye on PB Plus\u2019s MySQL database.<\/p>\n<p>Arno from PB Plus: \u2018That service is Combell's strength. Thanks to good solutions and effective monitoring, we are <strong>never faced with a fait accompli.<\/strong> Everything is always followed up properly. We have never even had to use our SLA.\u2019<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\">\"Always keep evolving\"<\/h2>\n<p>PB Plus may have already achieved its core mission, but standing still is not in their DNA. Arno and his team continuously look for ways to improve their software.<\/p>\n<p><strong>\u201cAI is the future, no doubt about it!\u201d<\/strong> Arno adds. \u201cThink of image recognition, auto-filled text fields, smarter assistance\u2026 These are features we plan to implement in the short to medium term.\u201d<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cThanks to Combell\u2019s proactive monitoring, we\u2019ve never had to use our SLA. We\u2019re never caught off guard.\u201d<\/p>\n<p><cite>Arno Temmerman, Commercial Director at PB Plus<\/cite><\/p><\/blockquote>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\">\"Combell wants to grow with us\"<\/h2>\n<p>Whatever the future holds, PB Plus knows they can count on Combell as a proactive and responsive hosting partner.<\/p>\n<p>\u201cWe really value Combell\u2019s input. They offer several advantages over the big \u2014 and often cheaper \u2014 international players. It\u2019s not just the support that sets you apart, but also the fact that Combell genuinely wants to grow with us.\u201d<\/p>\n<p>\u201cWe don\u2019t have a large development team constantly managing our servers. So when we commit to a hosting provider, we expect serious support and guarantees. We simply don\u2019t want to solve everything internally,\u201d says Arno.<\/p>\n<p><strong>Let Combell grow with your business too. Looking for a reliable, forward-thinking hosting partner? Let\u2019s talk \u2014 and build your online success story together.<\/strong><\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-buttons is-vertical is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-yellow-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/on.combell.com\/en\/contact-me\" target=\"_blank\" rel=\"noopener\">Join Combell<\/a><\/div>\n<\/div>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u201cProperty surveys are an administrative hassle \u2014 and we want to get rid of that,\u201d says Arno Temmerman of PB Plus. 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