Answers to your questions about our fax services

Do I get a real fax number?

Yes, you receive a real fax number in your chosen area. Your customers, colleagues, suppliers, friends and other people can send their faxes to this fax number. Your faxes are simply delivered in your mailbox.

Can I send faxes to multiple numbers simultaneously?

Yes, it is possible to send faxes to a maximum of 3 numbers simultaneously.

How do I receive my fax messages?

You can either check your faxes online via the handy control panel.
Or you can receive your faxes fully automatically in your personal mailbox. Faxes are then delivered as ordinary e-mail messages, with the fax message as an attachment (PDF or TIF format).

Can I send faxes?

Sure! With Combell’s online fax services, you can send faxes to any country in the world. You can choose yourself if you send Microsoft Word documents (.doc), Adobe PDF documents (.pdf), Excel Sheets (.xls) or text files (.txt). If you want, you can add a front page with explanations on the attached files.

Can I save my fax messages?

Yes, this is perfectly feasible. The faxes that you receive are always saved in our online archive. You can check your faxes at all times via your online control panel. You can even save your faxes yourself on your computer or in your e-mail client.

What if I already have a fax number?

No problem! You just have to transfer your existing fax number to Combell. In order for this to be possible, your fax number must satisfy the following conditions:

  • The fax number has to be a standalone number; thus, it cannot be part of a range.
  • The fax number cannot be a VOIP number (e.g. Scarlet XOIP).
  • The fax number cannot be associated with other services, such as digital television, because those will expire once the transfer is completed.
  • Transferring an existing fax number usually takes 3 to 4 weeks.

Contact our sales team for more information. You can call us on our toll-free number 0800-8-567890 or send an e-mail to our sales team.

How reliable are Combell’s online fax services?

They are 100% reliable. In addition, sending and receiving faxes works way faster than with an ordinary fax machine. Everything is simply done via your mailbox. Wherever you are, if there is an Internet connection, you can also check your faxes.

Can I also change the e-mail address to which the faxes are sent?

Yes, you can do that via the handy online control panel. In addition, you can very easily define multiple e-mail addresses in order to link multiple recipients to your fax number.

Can I also receive my faxes as TIF files?

Sure, if you want, you can receive your faxes in .tif or .pdf format. You can very easily configure this via the online control panel.

What will my personal fax number look like?

You choose yourself the geographical area where your number is assigned.

Available Belgian areas: (02) - (03) - (04) - (09) - (010) - (011) - (012) - (013) - (014) - (015) - (016) - (019) - (050) - (051) - (052) - (053) - (054) - (055) - (056) - (057) - (058) - (059) - (060) - (061) - (063) - (064) - (065) - (067) - (068) - (069) - (071) - (080) - (081) - (082) - (083) - (084) - (085) - (086) - (087) - (089).

Available Dutch areas: (013) - (015) - (020) - (023) - (024) - (026) - (030) - (033) - (035) - (036) - (038) - (040) - (043) - (045) - (046) - (050) - (053) - (055) - (070) - (071) - (072) - (073) - (074) - (075) - (076) - (077) - (078) - (079).

The abovementioned area codes are then followed by a unique number, such as: (09) 218 79 78

Luxembourgian fax numbers are also available, but in Luxembourg, there are no area codes.

What can I do if my area code is not on the list?

We offer all area codes for the Belgian and Dutch territories. You are legally bound to choose a fax number in the area where you live. In addition, we also offer Luxembourgian fax numbers, but there are no area codes here.

Is your area not listed? In that case, contact our sales team via the toll-free number 0800-8-567890 or via e-mail. As soon as your area code is available, we will get in touch.

Is the sender's e-mail address mentioned on the sent faxes?

When using Fax2Mail, only your fax number is mentioned as sender. Your e-mail address thus remains unknown to the recipient of the fax.

How do I know that my fax message has been sent?

In your personal control panel's "Sent items", you can follow your fax’s whole sending process. An archive is also always kept of all your received and sent faxes.

Do I get a notification if the recipient's fax number is incorrect?

Yes, if a problem occurs, you will immediately receive an e-mail with the description of the problem. If the fax number does not exist, this will also be mentioned in the notification e-mail.

What will happen to my other telecom services if I transfer my fax number to you?

Once the number has been transferred, your subscription with Belgacom, Telenet or your current telecom provider will automatically be ended. All services (digital TV, ADSL, etc.) associated with this number will be cancelled. Therefore, it is important that you only transfer a standalone number to Combell.

I have a special 070, 0900 or 0800 fax number. Can I also transfer it to Combell?

Yes, you can transfer any existing fax number to Combell. The only condition is that it has to be a Belgian, Dutch or Luxembourgian number with an area code that is featured in our list.

Will I lose faxes if I transfer my fax number?

No, you will not lose any faxes when transferring your number to Combell. If you notice that you do not receive faxes on your standard fax machine anymore, this means that the faxes are already being delivered in your online mailbox. Anyway, you will be notified in time when the transfer to Combell is complete.

Can I have my faxes sent to my mobile phone?

Does your mobile phone support e-mail and can it open .pdf or .tif files? In that case, you can perfectly read your fax messages on your mobile phone. This way, you are even more mobile.

Can I choose my fax number myself?

No, the area code is legally determined by the place where you live or where your company is established. The following numbers are automatically assigned by our system.

Is it possible to send my faxes to several e-mail addresses?

Absolutely! You can link an unlimited amount of e-mail addresses to your fax number via the user-friendly control panel.

Customers were also interested in:

Share this page:

Close