Your online fax subscription?
Your subscription includes a fax number and a mailbox.
You can also get free support from our helpdesk, night and day. So, your invoice for your fax is the only one you will receive for your service. No hidden charges.
Frequently asked questions about our fax services
Do I get a real fax number?
Yes, you receive a real fax number in your chosen area. Your customers, colleagues, suppliers, friends and other people can send their faxes to this fax number. Your faxes are simply delivered in your mailbox.
How will I receive my fax messages?
There are 2 possibilities: You can either check your faxes online via the handy control panel. Or you can receive your faxes fully automatically in your personal mailbox. Faxes are then delivered as ordinary e-mail messages, with the fax message as an attachment (PDF or TIF format).
Can I send faxes too??
Sure! With Combell's online fax services, you can send faxes to any country in the world. You can choose yourself if you send Microsoft Word documents (.doc), Adobe PDF documents (.pdf), Excel Sheets (.xls) or text files (.txt). If you want, you can add a front page including explanations on the attached files.
Can I save my fax messages?
Yes, this is perfectly feasible. The faxes that you receive are always automatically stored in our online archive. You can check your faxes at all times via your online control panel. But you can also save your faxes yourself on your computer or in your e-mail client.
What if I already have a fax number?
Transfer your existing fax number to Combell. In order for this to be possible, your fax number has to satisfy the following conditions:
- The fax number has to be a standalone number; it cannot be part of a range.
- The fax number cannot be a VOIP number (e.g. Scarlet XOIP)
- The fax number cannot be linked to other services, such as digital television, because those would expire once the transfer is complete.
Transferring an existing fax number takes on average 3 to 4 weeks. Contact our sales team for more information. You can call us on our toll-free number 0800-8-567890 or send an e-mail to our sales team.
How reliable are Combell's online fax services?
They are 100% reliable. In addition, sending and receiving faxes works much faster than with an ordinary fax machine. Everything is simply done via your mailbox. Wherever you are, if there is an Internet connection at hand, you can also check your faxes.
Can I also change the e-mail address to which the faxes are sent?
Yes, you can do this via the handy online control panel. In addition, you can very easily define multiple e-mail addresses in order to link multiple recipients to your fax number.
What can I do if my area code is not on the list?
We offer all area codes for the Belgian and Dutch territories. You are legally bound to choose a fax number in the area where you live. In addition, we also offer Luxembourgian fax numbers, but Luxembourg does not use area codes.
Is your area not listed? In that case, contact our sales team via the toll-free number 0800-8-567890 or via e-mail. As soon as your area code is available, we will let you know.
Is the sender's e-mail address mentioned on the sent faxes?
When you use Online Fax, only your fax number is mentioned as sender. So, your e-mail address remains unknown to the recipient of the fax.